Privacy Policy

Last Updated: October 30, 2025
Effective Date: November 1, 2025

1. Introduction

Welcome to Social 360 Suite (“we,” “our,” or “us”).
We are committed to protecting your privacy and handling your data responsibly.

This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, platform, or integrations with third-party APIs (including Meta, Google, LinkedIn, X/Twitter, Instagram, YouTube, TikTok, Pinterest, and others).

By accessing or using https://social360suite.com or any of our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

a. Account Information

When you register or subscribe to Social 360 Suite, we collect:

• Name, business name, and email address

• Contact details and billing information

• Login credentials and authentication tokens

b. Connected Social Media & API Data

When you connect your social media or communication accounts to Social 360 Suite, we may access limited data via the respective APIs, including:

• Page/account ID, username, and profile picture

• Posts, captions, comments, reactions, and messages (only as authorized)

• Analytics data (e.g., impressions, reach, engagement metrics)

• Ad account and campaign insights (if applicable)

• OAuth tokens required for secure access

We only access and store data explicitly authorized by you during connection.

c. Usage Data

We collect information on how you use our platform, such as:

• Login timestamps, browser type, IP address, and device data

• Actions performed (e.g., post scheduling, analytics viewing, campaign creation)

d. Cookies & Tracking

We use cookies and similar technologies for authentication, session management, and analytics. You can disable cookies in your browser, but this may affect platform functionality.

3. How We Use the Information

We process data to:

• Provide, maintain, and improve Social 360 Suite’s features

• Manage connected accounts and publish authorized content

• Display analytics and performance reports

• Communicate with you regarding updates, support, and promotions

• Ensure compliance with the respective API and platform policies

• Detect and prevent fraudulent or unauthorized activity

We never sell or rent user data to third parties.

4. Legal Basis for Processing (GDPR)

If you are located in the EU or UK, we process your data under the following bases:

• Contractual necessity: To provide platform services you subscribed to

• Legitimate interest: To improve user experience and product performance

• Consent: For marketing communication and cookie tracking

• Legal obligation: When required by law or regulatory bodies

5. Third-Party Integrations and APIs

Social 360 Suite connects with external APIs to perform automated publishing, analytics, and engagement tracking.
Each integration complies with the respective platform’s terms:

Social 360 Suite uses OAuth 2.0 for secure access and never stores raw credentials or passwords.

6. Data Retention and Deletion

We retain your data only for as long as necessary to provide services and comply with legal obligations.

When you disconnect or delete an account:

• All access tokens and associated social media data are deleted within 24–48 hours.

• Backups and logs containing minimal technical records are deleted within 30 days.

• You can request complete account deletion anytime via support@social360suite.com.

Facebook/Instagram Data Deletion

Users who connected via Facebook Login can request data deletion by:

1. Going to Facebook Settings → Apps and Websites

2. Removing “Social 360 Suite” integration

3. Sending a data deletion request to support@social360suite.com

7. Data Security

We employ strong technical and organizational security measures, including:

• HTTPS and end-to-end encryption for all communications

• Role-based access control for internal data

• Secure token storage and periodic access key rotation

• Regular security audits and vulnerability scans

8. Sharing of Information

We may share limited data only with:

• Cloud providers (for hosting and data storage)

• Payment processors (for subscription billing)

• Analytics & crash reporting tools (for performance improvement)

These third parties are contractually bound to maintain confidentiality and comply with data protection standards.

9. Your Rights

Depending on your region, you have the right to:

• Access, rectify, or delete your personal data

• Withdraw consent for processing

• Request a copy of your data (data portability)

• Lodge a complaint with your regional data authority

To exercise your rights, email support@social360suite.com.

10. International Data Transfers

As a global SaaS platform, your information may be transferred and stored on servers outside your country of residence.
We ensure adequate data protection through standard contractual clauses (SCCs) and secure hosting environments.

11. Children’s Privacy

Social 360 Suite is intended for users aged 18 and above.
We do not knowingly collect personal data from minors.
If we learn that a minor’s data was inadvertently collected, it will be promptly deleted.

12. Updates to this Policy

We may update this Privacy Policy periodically to reflect product or legal changes.
All updates will be posted on this page with the revised “Last Updated” date.
Significant changes may be communicated via email or in-app notification.

13. Contact Us

For questions or privacy concerns, please contact us:

📧 support@social360suite.com
🌐 https://social360suite.com
🏢 Sphinix Marketing Pvt. Ltd.
Bhavnagar, Gujarat, India